Privacy Policy Pusat4D –
Personal Data Protection for Malaysia Members

01Introduction

Pusat4D ("we", "platform") is fully committed to protecting the privacy and personal data of all members who use our services. This Privacy Policy clearly explains how we handle your personal information from the moment you register a Pusat4D account through to your use of any of our services — whether that's betting on a Malaysia Super League football match, playing blackjack at the Live Casino, purchasing 4D lottery numbers, or following MPL Malaysia e-sports betting.

This Privacy Policy has been prepared in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA), and we are committed to ensuring that every aspect of our data management meets or exceeds the standards set by that legislation. We respect your rights as a data subject and will always act transparently in all matters relating to your personal data.

02Personal Data We Collect

Pusat4D only collects personal data that is strictly necessary to provide our services safely and effectively. The following are the categories of data we collect:

2.1 Account Registration Data

When you register a Pusat4D account, we collect the following information:

• Full name as stated on your MyKad or passport
• Malaysian identity card number (MyKad) or passport number
• Date of birth (to verify that you are 18 years of age or older)
• Active email address
• Malaysian mobile phone number
• Current residential address

2.2 Financial & Transaction Data

To process your deposits and withdrawals, we collect:

• Malaysian bank account details (account number, bank name) for withdrawals via FPX, Maybank2u or CIMB Clicks
• Registered phone number for Touch 'n Go eWallet, GrabPay, Boost, ShopeePay or DuitNow
• Transaction history including deposits, withdrawals, and bets
• Financial statement data requested during the KYC process for withdrawals exceeding certain limits

2.3 Platform Usage Data

We also automatically collect technical data when you use Pusat4D:

03How We Use Your Data

Pusat4D uses your personal data solely for legitimate, stated purposes. We will not use your data for any other purpose without first obtaining your consent.

3.1 Primary Purposes of Data Use

1. Account Management: Creating, managing and securing your Pusat4D account
2. Transaction Processing: Processing deposits via Touch 'n Go, GrabPay, DuitNow, FPX and other payment methods; processing withdrawals to your account
3. Service Delivery: Grants you access to all Pusat4D services, including Sports Betting, lottery, Live Casino, and e-sports
4. Identity Verification (KYC): Complying with anti-money laundering (AML) requirements and verifying members' age eligibility
5. Platform Security: Detecting and preventing fraud, multi-account usage and suspicious activity
6. Customer Support: Resolving your enquiries, complaints, and technical issues more effectively
7. Responsible Gaming: Monitoring betting patterns to identify the need for responsible gambling intervention
8. Legal Compliance: To fulfil reporting obligations and comply with applicable Malaysian laws and regulations

3.2 Marketing (with Consent)

With your consent, we may use your email address and phone number to send you information about promotions, welcome bonuses, exclusive VIP offers, and the latest Pusat4D updates. You may withdraw this consent at any time through your account settings or by contacting us.

04Sharing of Data with Third Parties

Pusat4D does not sell your personal data. However, in the limited circumstances described below, we may share your data with necessary third parties:

4.1 Payment Service Providers

To process your financial transactions, we are required to share payment data with service providers such as payment processors that handle Touch 'n Go, GrabPay, DuitNow, and FPX. All such providers are bound by strict confidentiality agreements and may only use your data for the sole purpose of processing transactions.

4.2 Statutory Authorities

Pusat4D may be required to disclose your personal data to Malaysian authorities such as Bank Negara Malaysia, the Financial Intelligence Unit (FIU), or law enforcement agencies where required by law, court order, or in efforts to prevent financial crime.

4.3 Technology Service Providers

Pusat4D works with trusted third-party technology service providers for functions such as server hosting, security monitoring, platform analytics, and email services. All such providers are bound by data protection agreements that require them to safeguard your data in accordance with the standards set by Pusat4D.

05Data Security

Protecting your personal data is Pusat4D's top priority. We implement multiple layers of security to ensure your data is always protected against unauthorised access, disclosure, alteration or destruction.

5.1 Technical Security Measures

• Data encryption in transit: SSL/TLS 256-bit encryption for all communications between your device and Pusat4D's servers
• Data encryption at rest: Sensitive data such as passwords and identity card numbers are stored in encrypted format using the bcrypt algorithm
• Multi-layer firewall: Protection against cyberattacks, DDoS, and intrusion attempts
• 24/7 Monitoring: A real-time threat monitoring system that watches for any suspicious activity
• Two-factor authentication (2FA): An optional additional security layer for account login
• Regular security audits: Penetration testing and security audits are conducted regularly by independent third parties

5.2 Incident Response

In the event of any security incident involving your personal data, Pusat4D has a comprehensive incident response procedure in place. We will notify you within 72 hours via your registered email should your data be materially compromised, and will provide detailed information on the steps that have been and are being taken to address the situation.

06Cookies and Tracking Technologies

Pusat4D uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

6.1 Types of Cookies Used

• Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled without affecting platform functionality.
• Preference Cookies: Stores your preferences such as language selection and display settings to improve your browsing experience.
• Analytics Cookies: Helps us understand how members use the platform so we can improve our services. This data is collected in aggregate form and does not identify individual users.
• Security Cookies: Used to detect suspicious activity and protect your account from unauthorised access.

You can manage your cookie preferences through your web browser settings. Please note that disabling essential cookies may affect the functionality of the Pusat4D platform.

07Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights with respect to your personal data held by Pusat4D:

08Data Retention Period

Pusat4D retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable laws in Malaysia.

8.1 Specific Retention Periods

• Active Account Data: For the duration your account is active, plus 5 years after account closure (to comply with AML and regulatory requirements)
• Financial Transaction Records: Minimum 7 years in accordance with the Companies Act and Malaysia's financial reporting requirements
• Communication Logs: 2 years from the date of communication
• Security Log Data: 1 year for digital forensics purposes
• Marketing Data (with consent): Until you withdraw your consent

Once the retention period expires, your data will be securely deleted using industry-standard data destruction methods.

09Children and Minors

Pusat4D is a platform intended exclusively for adults aged 18 and above. We do not knowingly collect or store the personal data of individuals under the age of 18.

If you believe that someone under the age of 18 has registered an account on Pusat4D, please contact us immediately at privacy@pusat4d.im. We will investigate the matter and take appropriate action, including closing the account in question and deleting all associated data.

10Amendments to the Privacy Policy

Pusat4D reserves the right to update or amend this Privacy Policy from time to time to reflect changes in Malaysian law, industry practices, or the way we handle your personal data.

You will be notified of any material amendments to this Privacy Policy via a prominent notice on the Pusat4D platform and/or by email to the address registered to your account. The "Last Updated" date at the top of this document will always reflect the most recent changes. Your continued use of the Pusat4D platform after such notice constitutes your acceptance of the amended policy.

11Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by Pusat4D, please contact our Data Protection Officer (DPO):

• Privacy Email: privacy@pusat4d.im
• General Enquiries: support@pusat4d.im
• Live Chat: Available 24/7 on the Pusat4D platform
• Response Time: Within 14 business days for data subject rights requests

You also have the right to lodge a complaint with Malaysia's Department of Personal Data Protection (JPDP) if you are dissatisfied with the way Pusat4D has handled your personal data.